Refund Policy

The shop is as the following conditions. For more information, please check each link destination.
・Cancellation by the customer convenience (product before shipping)
・Refund by the customer convenience
・Exchanged by the customer convenience
・Refund due to failure of the product or the like
・Exchange due to failure of the product or the like
・Cancellation, refund and exchange contacts

Within 30 minutes from your order, it is possible to cancel from the purchase history regardless of the presence or absence of reason.
In addition, the cancellation of the case, which has passed from your order more than 30 minutes, please check the following corresponding conditions.

Corresponding conditions
• In contact us after your order, you received your request to cancel if the product before shipping.
※ cancellation after the completion of dispatch (after the completion of delivery to the shipping company) is not possible to be able to basically.
※ In the case of the lens with your order, the cancellation after the lens ordering is not possible to be able to.

※ special holiday of our shop, please check the business day calendar.
※ cancellation by phone, will be accepted in the business hours.

Refund amount
We will refund the payment price in full.
※ In the case of credit card payment, we will cancel the claim in our shop. For more information, please contact your use card company.
※ for the refund amount of detail (breakdown) will guide at a later date e-mail.
That where I am allowed to claim and cancellation fees are not there basically.

Available amount of usually point is, will be returned at the same time as the cancellation procedure.
Whether the point has been returned, please check from the point history.
※ If the limited time point of cancellation or amount of money correction from the past the expiration date has been carried out, the point is made and revocation treatment, please keep in mind that it does not return.

If that applies to the following conditions, we will refund.

Corresponding conditions
Is a beautiful state, including unused and accessories of about fitting, I will only principle corresponding ones you contact us by telephone or e-mail in the corresponding period.
※ the return of goods that finished the lens processing can not be able to hear as a general rule.

Corresponding period
If you contact us within 7 days after the arrival to the product

Refund amount
Commodity price full amount
※ If the refund from the Rakuten market is generated by the returned goods, etc. of customer convenience, the transfer fee will be borne by the customer

Return postage
Your burden

remarks
That you want a refund, please tell us by telephone or e-mail. If the refund from the Rakuten market is generated by the returned goods, etc. of customer convenience, the transfer fee will be borne by the customer.

If that applies to the following conditions, we will replace the product or the like.

Corresponding conditions
Is a beautiful state, including unused and accessories of about fitting, I will only principle corresponding ones you contact us by telephone or e-mail in the corresponding period.
※ the return of goods that finished the lens processing can not be able to hear as a general rule.

Corresponding period
If you contact us within 7 days after the arrival to the product

Return postage
Your burden

Re-shipping
Your burden

remarks
There is the case that the same arrangements of goods can not respond to the exchange, such as impossible. In that case, please note that in the refund.

If that applies to the following conditions, we will refund.

Corresponding conditions
Regardless of the use presence or absence of the product, we will only principle corresponding ones you contact us by telephone or e-mail in the corresponding period.

Corresponding period
If you contact us within 7 days after the arrival to the product

Refund amount
Commodity price full amount

Return postage
Store burden

remarks
That you want a refund, please tell us by telephone or e-mail.

If that applies to the following conditions, we will replace the product or the like.

Corresponding conditions
Regardless of the use presence or absence of the product, we will only principle corresponding ones you contact us by telephone or e-mail in the corresponding period.

Corresponding period
If you contact us within 7 days after the arrival to the product

Return postage
Store burden

Re-shipping
Store burden

remarks
There is the case that the same arrangements of goods can not respond to the exchange, such as impossible. In that case, please note that in the refund.

Phone number: 03-3479-3021
Inquiry form : Here

■ return address

107-0062 Tokyo Minami-Aoyama, Minato-ku, 2-18-2 Takenaka Suribiru 4F
Phone number: 03-3479-3021
FAX number: 03-3479-3022